Last Updated: May 2026
1. Introduction
These Terms and Conditions ("Terms") govern your use of the RightToManage.co.uk website and our Right to Manage claim services. By accessing our website or engaging our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.
2. Definitions
- "We", "us", "our" refers to RightToManage.co.uk
- "You", "your", "Client" refers to the person or entity engaging our services
- "Services" refers to our Right to Manage claim services, including eligibility assessments, RTM company setup guidance, statutory notice preparation, and process management
- "RTM" refers to Right to Manage under the Commonhold and Leasehold Reform Act 2002
3. Nature of Services
We are a specialist Right to Manage claim service. We provide guidance, document preparation, and process management support for leaseholders pursuing RTM claims. We are not a firm of solicitors and do not conduct reserved legal activities as defined by the Legal Services Act 2007.
Our services include:
- Initial eligibility assessments
- RTM company formation guidance
- Preparation of statutory notices (Section 78 and Section 79 notices)
- Service coordination for statutory notices
- Timeline and deadline management
- Counter-notice review and response coordination
- Management handover guidance
4. Service Limitations
The following activities fall outside our standard service and require separate instruction and additional fees:
- First-tier Tribunal representation or advocacy
- Legal advice on lease interpretation or property law
- Litigation or contentious tribunal proceedings requiring barrister or solicitor representation
- Dealing with unusually complex title issues
- Process server fees and Land Registry search fees
- Companies House filing fees and tribunal application fees
Where such services are required, we will obtain your consent before incurring additional costs.
5. Fees and Payment
Our standard fee structure is:
- £500 setup fee plus £150 per participating leaseholder
- Minimum total fee of £2,000
- Contested tribunal work quoted separately if required
Fees are payable as follows:
- Initial invoice upon acceptance of our terms of engagement
- Payment required before commencement of work
- Additional fees for disbursements and contested work invoiced as incurred
Payment terms are 14 days from invoice date. Late payment may result in suspension of services and interest charges at 8% above the Bank of England base rate.
6. Client Responsibilities
You are responsible for:
- Providing accurate and complete information about your building, lease, and leaseholder participation
- Obtaining consent from participating leaseholders to act on their behalf
- Ensuring the RTM company is properly formed and compliant with statutory requirements
- Reviewing draft documents and notices before service
- Providing timely instructions and responses to our queries
- Arranging payment of disbursements (process server fees, Land Registry fees, tribunal fees)
- Managing the RTM company after acquisition of management rights
7. Eligibility Assessment
Our eligibility assessments are indicative only and based on the information you provide. We conduct reasonable checks but do not guarantee eligibility. Factors that may affect eligibility include:
- Building structure and self-containment
- Lease terms and qualifying tenant status
- Commercial space proportion
- Resident landlord provisions
- Leaseholder participation levels
If eligibility issues emerge during the claim process, we will advise you promptly, but we cannot be held responsible for eligibility determinations made by the First-tier Tribunal.
8. Statutory Notices
We prepare statutory notices based on your instructions and the information you provide. You are responsible for:
- Reviewing draft notices for accuracy
- Approving notices before service
- Identifying all parties who must be served
- Arranging service (either directly or through a process server)
We cannot guarantee that notices will withstand freeholder objections if factual information provided by you was inaccurate or if circumstances change after service.
9. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim arising from our services is limited to the fees paid by you for those services
- We exclude liability for indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity
- We are not liable for losses caused by your failure to provide accurate information or follow our advice
- We are not liable for adverse tribunal decisions, provided we have exercised reasonable skill and care
- We are not liable for delays caused by third parties (freeholders, Land Registry, Companies House, tribunal)
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Professional Indemnity Insurance
We maintain professional indemnity insurance appropriate to the nature and scale of our services. Details of our insurance coverage are available upon request.
11. Termination
Either party may terminate the engagement by giving 14 days' written notice. On termination:
- You remain liable for fees and disbursements incurred up to the termination date
- We will provide you with copies of documents and information in our possession
- We may retain documents pending payment of outstanding fees
We reserve the right to terminate immediately if you fail to pay invoices when due or breach these Terms.
12. Intellectual Property
All documents, templates, and materials we prepare remain our intellectual property. You have a non-exclusive license to use these materials for the purpose of your RTM claim only.
13. Confidentiality
We will keep your information confidential, except where:
- Disclosure is required by law or regulation
- Disclosure is necessary to provide our services (e.g., to Companies House, Land Registry, process servers)
- You have given consent to disclosure
- The information is already in the public domain
14. Data Protection
We process your personal data in accordance with our Privacy Policy and UK data protection law. Please see our Privacy Policy for details of how we handle your information.
15. Website Use
You may use our website for lawful purposes only. You must not:
- Use the website in any way that breaches applicable laws or regulations
- Transmit any harmful or malicious code
- Attempt to gain unauthorised access to our systems
- Reproduce, duplicate, copy, or resell any part of our website without permission
- Use automated systems or software to extract data from our website (web scraping)
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Use of third-party websites is at your own risk.
17. Disclaimers
- Information on our website is for general guidance only and does not constitute legal advice
- While we make reasonable efforts to ensure accuracy, we do not warrant that website content is complete, accurate, or up to date
- Cost estimates and timelines are indicative only and subject to change based on individual circumstances
- We do not guarantee the outcome of any RTM claim
18. Force Majeure
We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including government restrictions, natural disasters, strikes, or telecommunications failures.
19. Complaints
If you are dissatisfied with our services, please contact us immediately. We maintain a formal complaints procedure and will investigate all complaints promptly and fairly. If you remain dissatisfied, you may refer the matter to the Legal Ombudsman (if applicable to the nature of our services).
20. Changes to Terms
We reserve the right to update these Terms from time to time. Changes will be posted on this page with an updated date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
21. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
23. Entire Agreement
These Terms, together with our engagement letter and Privacy Policy, constitute the entire agreement between you and us regarding our services and supersede any prior agreements or understandings.
24. Contact Information
For questions about these Terms, please contact us:
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.